To be able to do your job well, it is important to understand the main duties and responsibilities of your role.

Duration: Half Day In-house or 60 mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Learning Objectives

• The benefits of excellent customer service
• Deliver excellent customer service
• Handle complaints with care
• Recognise & adapt to customer behaviour styles
• Manage customer satisfaction levels

Duration: Half Day In-house or 60 mins Online

Book Now – Fee: £15.00 + VAT (£18.00)

Time Management enables users to prioritise their work and manage it electronically, manage and plan their time to achieve goals in a manner that reduces stress, identify and eliminate time wasters and/or stealers and implement effective planning.

Learning Objectives

• Barriers to successful time management
• Managing answer phone systems minimising checking times
• Establishing SMART goals & understanding their benefits
• Eliminate time-wasters
• Developing action plans for better time use

Duration: Half Day In-house or 60 mins Online

Book Now – Fee: £15.00 + VAT (£18.00)