Team Leading L2 & 3:

Qualification Purpose:

The purpose of the qualification is to develop the skills and knowledge necessary to support learners who are working as team leaders, section leaders, floor managers, help desk managers, trainee supervisors, team co-ordinators or other team leader positions. Tasks undertaken in these job roles may include planning, allocating and monitoring the work of the team, giving feedback, briefing teams, supporting team members, managing conflict, resolving problems, obtaining supplies, project management, agreeing budgets and managing and improving customer service.

Entry Requirements:

There are no specific entry requirements however learners should have a minimum of level one in literacy and numeracy or equivalent.

The qualification is suitable for learners of 16 years of age and above.

Progression:

Successful learners can progress to other qualifications such as:

• • Level 3 Diploma in Management
  • Level 3 Diploma in Customer Service
  • Level 3 Diploma in Business Administration
    or other management or business related qualifications.

Grading and Assessment:

All learning outcomes must be met to achieve a Pass – there is no grading.