Course Overview

Business administrators have a highly transferable set of knowledge, skills and behaviors that can be applied in all sectors. This includes small and large businesses alike, from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviors to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

What will I study?

Knowledge, Skills and Behaviours (KSBs)
Knowledge: The organisation, value of their skills, stakeholders, relevant regulation, policies, business fundamentals, processes, external environmental factors.

Skills: IT, record and document production, decision making, interpersonal, communication, quality, planning and organisational, project management.
Behaviours: professionalism, personal qualities, managing performance, adaptability, responsibly

Entry Requirements

Level 2 Business Administration and Skills Scan/TNA to be completed with Assessor.

How will I be assessed?

Level 2 Business Administration and Skills Scan/TNA to be completed with Assessor.

What can I do next?

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Business Administration L2 & 3:

Qualification Purpose:

The TQUK Diploma in Business Administration (RQF) aims to develop and give recognition of learners’ knowledge, understanding and competence of working relevant to business administration roles. The Level 2 qualification is suitable for learners working in a wide variety of business administrative roles. The Level 3 is suitable for learners working in a wide variety of business administrative roles such as: administration executives/officers, administration team leaders, personal assistants and secretaries, including legal or medical secretaries.

The purpose of the qualification is to provide learners with the skills, knowledge and competencies to support business systems, processes and services and contribute to making businesses more efficient and productive. These skills include the use of software packages, analysing and presenting business documents and managing projects as well as communication, team working, interpersonal skills and the ability to reflect on personal learning. Options are available to gain a more business focused qualification by including business specific units.

Entry Requirements:

There are no specific entry requirements however learners should have a minimum of Level 2 in Literacy and Numeracy or equivalent.

The qualification is suitable for learners of 16 years of age and above.

Progression:

Successful learners of Level 2 can progress to other qualifications such as:

  • Level 3 Diploma in Management
  • Level 3 Diploma in Customer Service
  • Job Roles at Managerial/Supervisory Level

Successful learners of Level 3 can progress to qualifications such as:

  • Level 3 Diploma in Management
  • Level 3 Diploma in Customer Service
  • Job Roles at Managerial/Supervisory Level
Grading and Assessment:

All learning outcomes must be met to achieve a Pass – there is no grading.