Customer Service L2:
Qualification Purpose:
The purpose of the qualification is develop learners customer service skills and to raise customer service standards. It is suitable for all learners whose job role includes customer service as it develops knowledge, understanding and skills in the key concepts of customer service and how to apply customer service knowledge and skills in the workplace.
These skills could involve communicating with customers, building relationships with customers, resolving problems, promoting products and/or services, using appropriate communication channels, keeping records, gathering customer feedback and working in a team.
Entry Requirements:
There are no specific entry requirements however learners should have a minimum of level two in literacy and numeracy or equivalent.
The qualification is suitable for learners of 16 years of age and above.
Progression:
Successful learners can progress to other qualifications such as:
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business Administration
- Level 2 Diploma in Team Leading
- Level 3 Diploma in Customer Service
Grading and Assessment:
All learning outcomes must be met to achieve a Pass – there is no grading.
Customer Service L3:
Qualification Purpose:
The purpose of the TQUK Level 3 Diploma in Customer Service is develop the knowledge and competencies required for high level customer service skills: improving customer service delivery and satisfaction, team leading, attracting new customers , improving customer loyalty, gathering and analysing customer feedback, processing complaints and maintaining reliable customer service.
Entry Requirements:
There are no specific entry requirements however learners should have a minimum of level two in literacy and numeracy or equivalent.
The qualification is suitable for learners of 16 years of age and above.
Progression:
Successful learners can progress to other qualifications such as:
- Level 3 Diploma in Business Administration (RQF)
- Level 3 Diploma in Management (RQF)
- Level 4 NVQ Diploma in Customer Service (RQF)
- Level 4 NVQ Diploma in Management (RQF)
- Level 4 NVQ Diploma in Business Administration (RQF)
- Advanced or Higher Level Apprenticeship in Contact Centre Management, Business & Professional Administration or Leadership & Management
- Foundation Degrees in Contact Centre Management, Retail Management, Business Management or Hospitality
- Customer Service, Contact Centres, Sales, Business related and other undergraduate programmes
- Job roles such as senior customer service supervisor, customer service manager, and a range of other senior customer service related roles
Grading and Assessment:
All learning outcomes must be met to achieve a Pass – there is no grading.